Cookie Policy

Last updated June 26, 2018

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies), or by third parties, such as those who serve content or provide advertising or analytics services on the website (‘third party cookies’).

Cookies set by LevelStory.com

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons and some enable a personalized experience for both visitors and registered users. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the ‘sign up’ button, for example).

Below the different categories of cookies set by LevelStory.com are outlined, with specific examples detailed in the table that follows. This includes their name and purpose. Certain cookies are only set for logged in visitors, whereas others are set for any visitors, and these are marked below accordingly. Where a cookie only applies to specific subdomains, they are included under the relevant header.

Strictly Necessary: These are the cookies that are essential for LevelStory.com to perform basic functions. These include those required to allow registered users to authenticate and perform account related functions.

Functionality: These cookies are used to store preferences set by users such as account name, language, and location.

Performance: Performance cookies collect information on how users interact with websites hosted on LevelStory.com, including what pages are visited most, as well as other analytical data. These details are only used to improve how the website functions. LevelStory.com uses anonymized IP addresses to limit the abilty of tracking individual users.

Tracking: These are set by trusted third party networks (e.g. Google Analytics) to track details such as the number of unique visitors, and pageviews to help improve the user experience. LevelStory.com uses anonymized IP addresses for logged out users to limit the abilty of tracking individual users.

Third Party/Embedded Content: LevelStory.com makes use of different third party applications and services to enhance the experience of website visitors. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.

LevelStory.com

Cookie Duration Purpose Logged-in Users Only
_ga 2 years Google Analytics - Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing _ga cookies exists. The cookie is updated every time data is sent to Google Analytics. No
_gid 24 hours Google Analytics - Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing _gid cookies exists. The cookie is updated every time data is sent to Google Analytics. No
_hp2_.* 2 years Heap Analytics - Used to track how users are using the service. These cookies are created when the javascript library executes and no existing cookie exists. These cookies are updated when the user performs any action within the service. Yes
intercom-lou-{id} 1 year Intercom - Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing intercom-lou-{id} cookies exists. Yes
intercom-session-{id} 1 month Intercom - Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing intercom-session-{id} cookies exists. The cookie is updated every time data is sent to Intercom. Yes
picker_v3 1 day Filestack - Used to track the current session when uploading files to LevelStory.com. The cookies is created when a registered user selects the action to upload a file. The cookie is deleted once the file is uploaded or the upload dialog is closed. Yes

Controlling Cookies

Visitors may wish to restrict the use of cookies, or completely prevent them from being set. Most browsers provide for ways to control cookie behaviour such as the length of time they are stored — either through built-in functionality or by utilizing third party plugins.

To find out more on how to manage and delete cookies, visit aboutcookies.org.

Some specific opt out programs are available here:

It’s important to note that restricting or disabling the use of cookies can limit the functionality of sites, or prevent them from working correctly at all.